Knowledge Specialist

About Visualfabriq

At Visualfabriq, we help Consumer Packaged Goods companies make smarter commercial decisions through our Revenue Growth Management solutions. We're an international SaaS company with a collaborative culture, a strong customer focus and a passion for continuous learning and improvement. As we continue to invest in knowledge management, enablement and AI-powered ways of working, we're looking for a Knowledge Specialist to help us ensure knowledge remains accurate, accessible and impactful across the organisation.

The Role

As a Knowledge Specialist, you will play a central role in maintaining and improving Visualfabriq's knowledge ecosystem.

You'll work closely with subject matter experts across Product, Support, Engineering, Customer Success, Sales and People & Culture to ensure knowledge remains accurate, up-to-date and easy to find. You will create and improve knowledge content, support learning and certification initiatives, monitor knowledge performance and contribute to the adoption of AI-enabled knowledge solutions.

What You'll Do

Content Quality & Continuous Improvement

• Review and improve knowledge content for accuracy, clarity and consistency.

• Identify outdated, duplicate or missing content.

• Drive continuous improvement based on feedback, search behaviour and support trends.

Content Creation & Knowledge Management

• Create articles, FAQs, guides and learning materials together with subject matter experts.

• Maintain structured and searchable knowledge repositories.

• Ensure content follows agreed standards, metadata and lifecycle processes.

Training & Enablement

• Develop and maintain learning materials and learning paths.

• Support onboarding and knowledge-sharing initiatives.

• Help grow adoption and confidence in our knowledge resources.

Certification & Reporting

• Coordinate certification processes and track certification coverage.

• Maintain knowledge-related dashboards and reporting.

• Monitor KPIs and provide insights and recommendations for improvement.

AI Knowledge Enablement

• Support the improvement and testing of AI-enabled knowledge solutions.

• Assist in documenting AI knowledge behaviours and best practices.

• Help drive adoption of AI-powered knowledge management capabilities.

What You'll Bring

Required

• Experience in knowledge management, content creation, documentation, enablement or learning & development.

• Excellent writing and editing skills.

• Strong organisational and stakeholder management skills.

• Ability to collaborate with technical and non-technical subject matter experts.

• Experience working with knowledge platforms, documentation systems, learning management systems or similar tools.

• Strong attention to detail and quality.

Nice to Have

• Experience with Zendesk, LMS platforms or knowledge management tools.

• Experience with Power BI or reporting dashboards.

• Experience coordinating certifications, training programmes or onboarding initiatives.

• Experience in SaaS, technology or CPG environments.

• Familiarity with AI tools and their practical application in knowledge work.

What We Offer

• A key role in shaping knowledge management across Visualfabriq.

• Collaboration with colleagues across departments and regions.

• Exposure to innovative AI-enabled ways of working.

• A flexible hybrid working environment.

• Competitive salary and benefits package.

• Opportunities for growth and development.

Interested?

Apply with your CV and a short motivation explaining why knowledge management, content quality and enablement are areas you are passionate about.