Customer Success Manager

About VISUALFABRIQ - Will you take us to the Next Level? 

Visualfabriq helps the world’s largest consumer goods companies make smarter decisions, sooner. Built for CPG, its platform runs the full commercial cycle in one system: integrated business planning, trade promotion and pricing, revenue growth management, and revenue forecasting and optimization. 

With our platform customers get a predictable outlook on their P&L, machine learning forecasts and numbers they can audit. Switch on Assistant Mike, Visualfabriq’s agentic AI, and CPG expert agents spot risks, propose fixes and actions within agreed guardrails. 

Across the world, Visualfabriq is a high-performance, values-driven team with every individual putting our vision into action every day. Today we are looking to strengthen our Sales & Marketing team with a skilled and talented Customer Success Manager to be the trusted commercial partner for a portfolio of our CPG customers and drive their success, retention and growth with Visualfabriq, will you be the one to take us to the next level?

About the Role - Your Customers’ Trusted Commercial Partner: 

As our Customer Success Manager, you will play a pivotal role in maintaining our position as a reliable, innovative, and competitive partner in the CPG industry. Reporting to the Head of Customer Success within our Sales & Marketing team, you are the primary and commercial point of contact for a selection of our CPG customers, from Contract Signature through Implementation to Business as Usual. You work closely with your customers’ Super Users, our Product, Solution Advisory and Customer Support teams, and our partners to help your customers achieve maximum business impact with Visualfabriq.

What you will do:

• Be the first point of contact for your portfolio of CPG customers, building trusted relationships at global and local level

• Own the commercial plan for your customers, from renewal, upsell and cross-sell to training and advisory services, to drive ARR growth

• Keep customers informed about product developments and involve them in testing new functionality

• Govern your customers through well-run meetings, set measurable success objectives and report on usage and service metrics

• Manage customer requests and escalations across Visualfabriq and our partners, prioritizing and managing expectations

• Guide customers in adopting AI agents such as Assistant Mike, and critically review AI-generated output before it reaches a customer

Are You Ready to Excel with Us? - We Value Your Expertise. 

To thrive in this role, you will need:

• Bachelor’s degree and FMCG or Revenue Growth Management (RGM) experience

• Minimum of 3 years of relevant experience in customer success, account management, or a similar customer-facing role (preferably within CPG or SaaS)

• Excellent English communication skills, able to inspire confidence at all levels; Spanish and/or Portuguese is a plus 

• Strong organization, prioritization and commercial acumen

• An interest in software and technology, and comfortable in a fast-paced environment

• Comfortable working with AI tools and critically reviewing AI-generated output

• A plus: experience with TPM / TPO, business consultancy or Customer Success in SaaS

What's in It for You? - Visualfabriq Offers the Best. 

As part of the Visualfabriq family, you can expect:

• Competitive salary 

• Paid vacation days 

• Paid personal/sick days 

• Paid company-observed US holidays 

• 401(k) retirement plan through a benefits portal 

• Medical and health benefits 

• Company laptop 

• Mobile phone contribution 

• Home-office equipment when needed 

Why Join Us? 

You’ll be part of a growing, international, and people focused organization where you can have a meaningful impact. From day one, you’ll have the space to make your mark, improve processes, support colleagues across the globe, and help shape an employee experience that people are proud to be part of.

Sound like you? 

Apply directly via the link or reach out to our TA Specialist, Isabelle Grevers, with any questions.

Please note: We will review applications as they are received and may fill this role before the closing date. Early application is encouraged.

Please submit your resume in English.

Cover letter: Please include a cover letter with your application. We’d love to understand why you’re interested in this role, and which parts of the job description align with your motivation and ambitions. While we value tools such as AI and ChatGPT, we kindly ask that your cover letter reflect your own authentic voice, motivation and experience.

No recruitment agencies needed

At this time, we are not working with recruitment agencies for this role. Any applications sent through will not be considered. Thank you.

*Visualfabriq is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.