Customer Solution Architect

About Visualfabriq:

Ready to Rewrite the CPG Playbook? 

Visualfabriq helps the world’s largest consumer goods companies make smarter decisions, sooner. Built for CPG, our platform runs the full commercial cycle in one system: integrated business planning, trade promotion and pricing, revenue growth management, and revenue forecasting and optimization. 

With it, teams get a predictable outlook on their P&L, machine learning forecasts and numbers they can audit. Switch on Assistant Mike, our agentic AI, and CPG expert agents spot risks, propose fixes and actions within agreed guardrails. We are trusted by well-known CPG companies like Newell Brands, Mars, Second Nature Brands, Kruger, and Jamieson. 

Across the world, we are a high-performance, values-driven team with every individual putting our vision into action every day. Today we are looking to strengthen our Solution Advisory team with a skilled and talented Customer Solution Architect covering the Americas. You will work side by side with our implementation partners in these regions and your colleagues across Visualfabriq, empowering our partners to implement our solutions successfully. Will you be the one to take us to the next level? 

About the Role - Guiding Customers to Business Value: 

As a Customer Solution Architect, you play a pivotal role in building our position as a reliable, innovative, and competitive partner in the CPG industry. You guide Visualfabriq’s customers on how to best leverage the software to meet their business goals, building long-term relationships founded in customer understanding, expertise and trust. You report to the Head of Solution Advisory and work closely with Solution Advisors, Product Management, and our Sales & Customer Success team. 

What you will do: 

• Guide customers on how to best leverage the software to meet their business goals, and support them in evaluating system design choices 

• Support customers during partner-led implementations to address business, process or technical challenges, and in conversations with integration partners, to find solutions fit for purpose 

• Act as the voice of the customer towards Product Management, refining requirements and supporting functional design and testing 

• Support customers in documenting Change Requests (CDRs) for new functionality 

• Advise customers on expanding the software across new modules and markets 

• Coach Solution Advisors on functional matters, contribute to our Knowledge Base and occasionally train customers, partners and internal teams 

Are You Ready to Excel with Us? - We Value Your Expertise. 

To thrive in this role, you will need: 

• Minimum 5 years of experience in a software or consultancy company in TPM / sales planning solutions, and/or in an FMCG / CPG company with TPM, sales planning or RGM processes and systems (a combination is ideal) 

• In-depth understanding of commercial processes between CPG/FMCG manufacturers and retailers (promotional planning, pricing, trade spend, volume forecasting / S&OP, accruals & claims) and of the P&L structure 

• Hands-on experience with TPM or other sales planning tools (Visualfabriq preferred), SaaS systems and ERP systems such as SAP 

• Ability to break down complex customer problems with structured consulting frameworks, and to coach users, partners and colleagues 

• Good communication skills and fluent in English, written and spoken; Spanish and/or Portuguese is a plus 

• Solution oriented, with an eye for detail, and comfortable working with customers and partners from different cultures and levels 

• Comfortable using Agentic AI solutions in your day-to-day work, with a desire to learn about software and its technicalities 

What's in It for You? - Visualfabriq Offers the Best. 

As part of the Visualfabriq family, you can expect: 

• Competitive salary 

• Paid vacation days 

• Paid personal/sick days 

• Paid company-observed US holidays 

• 401(k) retirement plan through a benefits portal 

• Medical and health benefits 

• Company laptop 

• Mobile phone contribution 

• Home-office equipment when needed 

Why Join Us? 

You’ll be part of a growing, international, and people focused organization where you can have a meaningful impact. From day one, you’ll have the space to make your mark, improve processes, support colleagues across the globe, and help shape an employee experience that people are proud to be part of. 

Sound like you? 

Apply directly via the link or reach out to our TA Specialist, Isabelle Grevers via email: igrevers@visualfabriq.com, with any questions.

Please submit your resume and cover letter in English. 

Cover letter: Please include a cover letter with your application. We’d love to understand why you’re interested in this role, and which parts of the job description align with your motivation and ambitions. While we value tools such as AI and ChatGPT, we kindly ask that your cover letter reflect your own authentic voice, motivation and experience. 

Closing date for applications:

Please note: We will review applications as they are received and may fill this role before the closing date. Early application is encouraged.

No recruitment agencies needed 

At this time, we are not working with recruitment agencies for this role. Any applications sent through will not be considered. Thank you. 

*Visualfabriq is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.