Customer Success Manager | USA (CDT Timezone) home-based | FMCG Industry

  • Customer Success & Engagement
  • New York, United States

Customer Success Manager | USA (CDT Timezone) home-based | FMCG Industry

Job description

About VISUALFABRIQ - Will you take us to the Next Level?

Visualfabriq is the market leading AI Driven Revenue Growth Management SaaS Platform for the CPG industry. Our solutions help CPG companies to efficiently plan, run and evaluate trade promotions and more. Since 2013, Visualfabriq has scaled up rapidly with the trust of well-known CPG companies like Heineken, Friesland Campina, Unilever, L'Oreal, Arla and Mars.


We have offices in New York City, London, Barcelona, Johannesburg, Singapore and our fabulous headquarters in Maarssen (near Amsterdam). 

You will be based in the USA where you will work remote from your home address.


Across the world, Visualfabriq is a high-performance, values-driven team with every individual putting our vision into action every day. With our customer demands rising, will you take us to the next level?


About the JOB & TEAM - Do you want to grow with us?

At Visualfabriq we strive to ensure that our clients achieve the most by using our software. Our solutions rely heavily on seamless integration with our customers system infrastructure. This means that we frequently manage the import and export of huge amounts of data. To grow as a company and guarantee reliable and high standard services, we need our Customer Integration process to run smoothly. As a Customer Success Manager, you will be responsible from A- Z for our projects. When you are finished our Customer Engagement team will take over and continue to keep our Clients satisfied.


Our solution consists of 3 modules: Trade Promotion Master™, Demand Forecast Master™ and Trade Spend Master™. As our Customer Success Manager you are responsible for coordinating our internal and external client implementation processes and expectations. We also trust that you manage a smooth client onboarding process. To ensure a successful integration with the client software and the implementation of our deliverables, you use your project management and client engagement skills.


Additionally, you are an expert in the platform functionalities from an end user perspective. You know the technical deployment blueprint by heart and can translate business request into existing functionalities. Your tool and business knowledge exceeds the standard Visualfabriq implementation playbooks and therefore you this use this knowledge to help other Customer Success Managers in the team and aid in the upgrading of our current playbooks. Experience in SAP functionalities is a plus; pricing, financial process, standard interface designs and structuring client technical requirements.

    Requirements

    To be SUCCESSFUL – Are you ready to excel with us?

    • You have experience (5 - 10 years) working with or for a global CPG / FMCG company or consulting industry
    • You have experience with Trade Promotions or Demand planning or other product areas within a CPG / FMCG industry
    • You have experience in project management and deployment of IT systems
    • You have exceptional analytical ability and great mind for problem solving and understanding system dependencies
    • You know how to successfully collaborate and align with development teams as well as Product Owners to refine new features; (experience with agile methodology is a plus)
    • You enable innovation by truly understanding our clients’ needs and translating them into ideas for new solutions and functionalities.
    • You understand how to achieve and maintain customer happiness;
    • You are a proven A-class player who can drive toward the success of the team

    About YOU – Do you see the fit?

    • You are a true self-starter that enjoys high degree of autonomy and decision-making;
    • You are connecting the dots, keeping a clear overview, manage timelines and have a strong customer focus;
    • You have insatiable drive for learning and curiosity for technical news
    • You enjoy problem solving and diving into the details while keeping the big picture in front
    • You are inspired and energized by a technical and innovation-driven environment;
    • You take ownership while connecting with clients anywhere in the world;
    • You enjoy to be part of a team that is committed to getting things done and always aiming for the best, while having a great time!

    What we OFFER – The good stuff 😉

    Besides an exciting job, we offer you a Great Place to Work and great conditions too! Find out what you will enjoy being a Visualfabriq teammember.

    • An excellent salary & benefits package;
    • The opportunity to work with the top global CGP companies;
    • Work for a successful scaleup company with interesting (international) career opportunities
    • We are a European company that actively promotes and supports a healthy work-life balance and employee happiness
    • A great level of autonomy and opportunity to make real impact;
    • Tools of the trade, such as a phone allowance and laptop (of course!);
    • Remote working options.
    • We are an officially certified Great Place to Work and we actively promote and support a healthy work-life balance and employee happiness.

    NEXT STEP Are you excited?

    Join us in building relevant solutions for our customers in an agile and technology exciting environment. We deliver together with HUGE impact! Does this make you excited? Then we are perfect for you!

    Press the blue button, we can’t wait to meet you!


    ** No agencies needed. **




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