Customer Success Manager - Singapore based

  • Customer Success & Engagement
  • Remote job

Customer Success Manager - Singapore based

Job description

About VISUALFABRIQ - Will you take us to the Next Level?

Visualfabriq provides Customer Packaged Goods (CPG) companies with a truly game-changing Saas, cloud-based, AI-applied platform that radically transforms their revenue management and enables them to become future-fit.

Visualfabriq was founded by CPG industry professionals, with significant business experience. They created the best-in-class solutions recognized by leading independent analysts. Since 2013, Visualfabriq has scaled up rapidly with the trust of well-known CPG companies like Heineken, Friesland Campina, Unilever, Mars, L'Oreal and Vrumona. We have also offices New York City, London, Johannesburg, Barcelona and our HQ in Maarssen, the Netherlands. You will be working from our office in Singapore.

Our rapid growth is driven by leveraging our success with our existing multi-national clients in order to enter new geographies. Across the world, Visualfabriq is a high-performance, values-driven team with every individual putting our vision into action every day. With our customer demands rising, will you take us to the next level?

About the JOB & TEAM - Do you want to grow with us?

At Visualfabriq we strive to ensure that our clients achieve the most by using our software. Our solutions rely heavily on seamless integration with our customers system infrastructure. This means that we frequently manage the import and export of huge amounts of data. To grow as a company and guarantee reliable and high standard services, we need our Customer Integration process to run smoothly. As a Customer Success Manager you will be responsible for all our customer needs from A-Z, and make sure our Customer Engagement team is aligned internally in regards to these needs.

Our solution consists of 3 modules: Trade Promotion Master™, Demand Forecast Master™ and Trade Spend Master™. As our Customer Success Manager you are responsible for coordinating our internal and external client implementation processes and expectations. We also trust that you manage a smooth client onboarding process. To ensure a successful integration with the client software and the implementation of our deliverables, you use your project management and client engagement skills.

You will be working from our Singapore office and you will play an important role in our presence towards our Asian based clients. You are part of our Global Customer Success team in a remote working capacity with a regional focus.


To be SUCCESSFUL – Are you ready to excel with us?

  • You have experience (5 - 10 years) working with or for a global CPG / FMCG company or consulting industry
  • You have experience with Trade Promotions or Demand planning or other product areas within a CPG / FMCG industry
  • You have experience in project management and deployment of IT systems
  • You have exceptional analytical ability and great mind for problem solving and understanding dependencies
  • You know how to successfully collaborate and align with development teams around defining functionalities and technical requirements
  • You understand how to achieve and maintain customer happiness;
  • You know how to successfully collaborate and align with central development teams around functionalities and technical requirements.
  • You are a proven A-class player who can drive toward the success of the team
  • You have substantial knowledge of and experience with the Asian region, you know business works here.

About YOU – Do you see the fit?

  • You enjoy to be a spider in the web, connecting the dots, keeping a clear overview, manage timelines and have a strong customer focus.
  • You are a strong independent worker and you know how to be successful in a remote position;
  • You are a true self-starter that enjoys high degree of autonomy and decision-making;
  • You are inspired and energized by a data- and innovation-driven environment.
  • You love to travel or remotely connect with clients anywhere in the world;
  • You enjoy to be part of a team that is committed to getting things done and always aiming for the best, while having a great time!

What we OFFER – The good stuff 😉

Besides an exciting job, we offer you a Great Place to Work and great conditions too! Find out what you will enjoy being a Visualfabriq team member.

  • An excellent salary package;
  • Work for a successful scaleup company with interesting (international) career opportunities;
  • We are a European company that actively promotes and supports a healthy work-life balance and employee happiness;
  • Tools of the trade, such as a phone allowance and laptop;
  • We are an officially certified Great Place to Work and we actively promote and support a healthy work-life balance and employee happiness.

** No agencies needed. **

NEXT STEP Are you excited?

Join us in building relevant solutions for our customers in an agile, innovative and exciting environment. We deliver at Visualfabriq and with HUGE impact. Does this make you excited? Then we are perfect for you!

Press the blue button, we can’t wait to meet you!

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