Customer Success Manager Based in UK, NL, SA, Spain, France, Poland | FMCG Industry

  • Maarssen, Netherlands

Customer Success Manager Based in UK, NL, SA, Spain, France, Poland | FMCG Industry

Job description

About VISUALFABRIQ -  Will working for us Unleash Your Excellence?


Visualfabriq is the market leading AI Driven Revenue Growth Management SaaS Platform for the CPG industry. Our solutions help CPG companies to efficiently plan, run and evaluate trade promotions and more. Since 2013, Visualfabriq has scaled up rapidly with the trust of well-known CPG companies like Heineken, Friesland Campina, Unilever, L'Oreal, Arla and Mars.


We have offices in New York City, London, Barcelona, Johannesburg, Singapore and our fabulous headquarters in Maarssen (near Amsterdam). We also have people working from satelite locations throughout Europe.

Across the world, Visualfabriq is a high-performance, values-driven team with every individual putting our vision into action every day. With our customer demands rising, will you take us to the next level?


About the JOB & TEAM - Do you want to grow with us?

At Visualfabriq we strive to ensure that our clients achieve the most by using our software. Our solutions rely heavily on seamless integration with our customers system infrastructure. This means that we frequently manage the import and export of huge amounts of data. To grow as a company and guarantee reliable and high standard services, we need our Customer Integration process to run smoothly. As a Customer Success Manager, you will be responsible from A- Z for our projects. When you are finished our Customer Engagement team continue to keep our Clients satisfied.


Our solution consists of 3 modules: Trade Promotion Master™, Demand Forecast Master™ and Trade Spend Master™. As our Customer Success Manager you are responsible for coordinating our internal and external client implementation processes and expectations. We also trust that you manage a smooth client onboarding process. To ensure a successful integration with the client software and the implementation of our deliverables, you use your project management and client engagement skills.


About the JOB - Do you want to grow with us? 

At Visualfabriq we strive to ensure that our clients achieve the most by using our software. Our solutions rely heavily on seemless integration with our customers system infrastructure. This means that we frequently manage the import and export of huge amounts of data. To grow as a company and guarantee reliable and high standard services, we need our Customer Integration process to run smoothly. As a Customer Success Manager you will be responsible from A- Z for our projects. When your finished our Customer Engagement team continue to keep our Clients satisfied. 


Our solution consists of 3 modules: Trade Promotion Master™, Demand Forecast Master™ and Trade Spend Master™. As our Customer Success Manager you are responsible for coordinating our internal and external client implementation processes and expectations. We also trust that you manage a smooth client onboarding process. To ensure a successful integration with the client software and the implementation of our deliverables, you use your project management and client engagement skills.

Requirements

To be SUCCESSFUL – Are you ready to excel with us?

  • You have experience (3- 10 years) working with or for a global CPG / FMCG company;
  • You have experience with Trade Promotions or Demand planning or other modules within a CPG / FMCG company;  
  • You know how to successfully collaborate and align with development teams;
  • You understand how to achieve and maintain customer happiness;
  • You enable innovation by truly understanding our clients’ needs and translating them into ideas for new solutions.

About YOU – Do you see the fit?

  • You enjoy to be a spider in the web, connecting the dots, keeping a clear overview, manage timelines and have a strong customer focus. 
  • You are inspired and energized by a technical and innovation-driven environment;
  • You love to connect with clients anywhere in the world;
  • You enjoy to be part of a team that is committed and always aiming for the best, while having a great time!

What we OFFER – The good stuff 😉

Besides an exciting job, we offer you a Great Place to Work and great conditions too! Find out what you will enjoy being a Visualfabriq team member.

  • An excellent salary package.
  • 25 holidays + the option to buy 5 extra.
  • An above market standards full pension coverage.
  • “Fridge moments” to celebrate success (something with Champagne, you’ll see..).
  • Tools of the trade, such as phone allowance and laptop (of course!).
  • Free unlimited fruit, snacks, great coffee and more, we have an open fridge policy 😊
  • Work for a successful scale-up company with interesting (international) career opportunities.
  • We are an officially certified Great Place to Work and we actively promote and support a healthy work-life balance and employee happiness.

NEXT STEP Are you excited?

Join us in building relevant solutions for our customers in an agile and technology exciting environment. We deliver together with HUGE impact! Does this make you excited? Then we are perfect for you!

Press the blue button, we can’t wait to meet you!


** No agencies needed **

h2 .info {color:#000;}